Senior Project Manager - Ostro Implementation
Veeva · Customer Success
This role is limited to: United States only.
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Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
Ostro is a specialized business division within Veeva, dedicated to advancing brand engagement for the life sciences industry through AI technology. Veeva Ostro empowers life sciences companies to transform how they connect with the people who need their innovations most. By joining this fast-growing team, you will work at the forefront of leveraging AI innovations to make healthcare information seamless, intuitive, and impactful.
We are hiring a Senior Project Manager, Implementation to join our Client Success team.
In this role, you will own complex software implementations from kickoff to go-live, acting as the main bridge between internal teams and external clients to ensure successful, on-time launches. Project lifecycles run on fast-paced 6 to 12 week timelines.
What You'll Do
- Manage full-lifecycle software implementation projects from kickoff to go-live, driving clear client communication, proactive risk mitigation, and team accountability to maintain strict timelines
- Manage a portfolio of 10 to 20 concurrent projects, balancing complex, multi-system integrations with standard deliveries
- Configure client applications utilizing no-code flow builders and conduct rigorous quality assurance testing, including preparing annotations for MLR/PRC regulatory submissions prior to release
- Coordinate cross-functionally with Implementation Consultants, Account Executives, Product Managers, and Support teams to ensure seamless project delivery
- Scale implementation operations by developing SOPs, creating integrated template project plans, and continuously optimizing internal tools and discovery processes
- Coach and mentor Associate and Project Manager-level team members to foster professional growth and team efficiency
Requirements
- Portfolio Management: 4–6 years of experience managing 10–20 concurrent software implementations, specializing in multi-product rollouts and complex, multi-system integrations
- Process & Scaling: Built standard SOPs and project templates that improved and streamlined the implementation lifecycle
- Product Launch: Hands-on experience deploying and troubleshooting beta or newly released products
Nice to Have
- PMP certification or equivalent
- Experience with MLR/PRC regulatory submissions and annotations in pharma or life sciences
- Background in healthcare technology or a marketing agency
- Experience mentoring or coaching junior project managers
Interviewing with Veeva
- Follow the application process and submit your resume.
- Within 3 days, you will receive a link to a personality assessment administered by a third party.
- Once you complete the assessment, our team will review your full application package and follow up via email with our decision.
- If moving to the interview stage, the process is as follows:
- A conversation with the hiring manager
- A practical case exercise
- A final conversation with our group's Senior Leader.
- Once all interviews are complete, the manager will be in touch with a final decision.
We value your time and believe in a transparent hiring process. Here is the process you can expect.
Perks & Benefits
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program
Compensation
- Base pay: $90,000 - $150,000
- The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.
How this role compares
- Restricted to named countries, like 1,465 of the 4,308 live roles we track (34%).
- 25 of the 83 Customer Success roles we track publish a pay range. This one does not.
- Posted 105 days ago, with 56 newer Customer Success roles arriving here since.
- Veeva has 741 live roles here across 14 fields, and we have been tracking them since July 2026.
Counted from the 4,308 remote roles live on CitizenHire right now, so these figures move as the market does. All Customer Success roles · How we verify jobs
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