Principal Customer Success Manager - Ostro
Veeva · Customer Success
This role is limited to: United States only.
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Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
Ostro, a business within Veeva, is the premier brand engagement platform for the life sciences industry. We are looking for a Client Services expert to own key client relationships and drive innovative strategies that maximize ROI. In this role, you will champion our clients' commercial goals internally, collaborate across teams, and help shape the future of healthcare engagement.
What You'll Do
- Serve as the strategic advisor for a portfolio of enterprise pharmaceutical clients
- Build executive relationships that drive client satisfaction, retention, renewals, and growth
- Develop client strategies that maximize platform adoption and commercial outcomes
- Translate analytics and campaign performance into actionable business recommendations
- Partner cross-functionally to deliver exceptional client experiences and flawless execution
- Champion customer needs internally and influence the Ostro product roadmap
- Identify and lead opportunities for account expansion while managing complex projects, budgets, and timelines
Requirements
- 7+ years of digital marketing strategy, client services, or account management experience within a pharmaceutical, healthcare, or life sciences agency
- Proven success managing enterprise client relationships and growing strategic accounts
- Deep understanding of omnichannel digital marketing, including web, social, and digital engagement
- Expertise partnering with Medical, Legal, and Regulatory (MLR) review processes and FDA promotional guidelines
- Experience supporting pharmaceutical product launches and promotional communications, including Veeva Vault PromoMats submissions
- Strong analytical skills with the ability to translate performance data into strategic recommendations
- Experience partnering with cross-functional teams to deliver complex client programs
- Excellent communication, presentation, and stakeholder management skills
- Willingness to travel to client sites approximately once per quarter or as needed
- Must have experience launching HCP and patient websites
- Must have deep pharma knowledge
- Must have worked either at an agency or in house pharma previously
Nice to Have
- Experience with Veeva Commercial Cloud products, including Vault CRM.
- Experience across multiple therapeutic areas, such as oncology, immunology, or rare disease.
Interviewing with Veeva
- Follow the application process and submit your resume.
- Within 3 days, you will receive a link to a personality assessment administered by a third party.
- Once you complete the assessment, our team will review your full application package and follow up via email with our decision.
- If moving to the interview stage, the process is as follows:
- A conversation with the hiring manager
- A practical case exercise
- A final conversation with our group's Senior Leader.
- Once all interviews are complete, the manager will be in touch with a final decision.
We value your time and believe in a transparent hiring process. Here is the process you can expect.
Perks & Benefits
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program
Compensation
- Base pay: $115,000 - $175,000
- The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.
How this role compares
- Restricted to named countries, like 1,483 of the 4,328 live roles we track (34%).
- 26 of the 87 Customer Success roles we track publish a pay range. This one does not.
- Posted 64 days ago, with 54 newer Customer Success roles arriving here since.
- Veeva has 745 live roles here across 14 fields, and we have been tracking them since July 2026.
Counted from the 4,328 remote roles live on CitizenHire right now, so these figures move as the market does. All Customer Success roles · How we verify jobs
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