Managed Services Consultant - RTSM

The Role

Veeva Systems, a leader in cloud-based solutions for the global life sciences industry, is looking for a Managed Services Consultant to join our RTSM (Randomization and Trial Supply Management) group. The Managed Services Consultant will provide adequate customer service for all internal and external customers by using knowledge of company products and programs. This is a full-time, exempt position.

What You'll Do

• Support the Project Manager with activities through Start-up
• Be the primary point of contact through Maintenance and Closeout of a project
• Perform skilled duties such as creating, reviewing, coordinating, and managing a variety of deliverables for assigned projects
• Facilitate and troubleshoot the myriad issues associated with managing the delivery of complex systems and projects
• Respond to inquiries about projects
• Lead various project status and review meetings

Requirements

• Two+ year degree or equivalent experience
• One+ years of experience in a customer support role
• One+ years of experience in a regulated industry
• One+ years of RTSM/IRT experience
• Microsoft Office experience (Excel, Word, PowerPoint)

Nice to Have

• Zendesk
• Google Docs

Interviewing with Veeva

We value your time and believe in a transparent hiring process. Here is the process you can expect.

Follow the application process and submit your resume.

Within 3 days, you will receive a link to a personality assessment administered by a third party.

Once you complete the assessment, our team will review your full application package and follow up via email with our decision.

If moving to the interview stage, the process is as follows:

1. A conversation with the hiring manager
2. A practical case exercise
3. A final conversation with our group's Senior Leader.

Once all interviews are complete, the manager will be in touch with a final decision.

Compensation

Total compensation: 36,000 - 55,000 EUR
The total compensation range listed here has been provided to comply with local regulations and represents a potential total compensation range for this role. Please note that actual total compensation may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position's total compensation may be composed of other types of compensation, such as variable bonus and/or stock bonus.