Customer Success Advisor, Health Plans
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Since 2020, Sword has expanded across Musculoskeletal, Women’s Health, Cardiometabolic, and Mental Health, and is now moving beyond the session to a fully AI-native, 24/7 care program that brings physical activity, therapeutic exercise, psychotherapy, nutrition, and behavior change into one connected experience. More than 1 million members across three continents have completed over 15 million AI sessions, helping 2,000+ enterprise clients avoid more than $1 billion in unnecessary healthcare costs. Backed by 59 clinical studies, 43 patents, and more than $500 million raised from leading investors including Khosla Ventures, General Catalyst, and Founders Fund, Sword is defining a new standard for healthcare.
Role
Sword is looking for an Advisor, Health Plans to own several of our most strategically important health-plan relationships. This is a senior individual-contributor role with direct accountability for revenue retention, member marketing access, relationship strength, and the account conditions that enable cross-sell and upsell.
You will act as the general manager of a concentrated payer portfolio. The work spans claims and ROI economics, marketing approvals, member access, product expansion, executive relationships, and complex operating dependencies across Sword, the plan, its subsidiaries, employer groups, and other stakeholders. Success requires the judgment to identify the real constraint, the analytical depth to understand the economics and evidence personally, and the authority to mobilize teams you do not manage.
Sales will own commercial negotiations. You will make those negotiations more likely to succeed by building the relationships, gathering the intelligence, shaping the business case, and resolving the operating and value questions that determine retention and growth.
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Explorer (Level 1) — Uses AI daily to boost personal productivity
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Builder (Level 2) — Creates workflows and tools that elevate the whole team
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Integrator (Level 3) — Embeds AI into products and processes at scale
AI fluency is a core expectation at Sword Health. Every candidate is assessed against our three-level framework — be ready to share real examples of how AI is already part of how you work.
Every hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role.
What you'll be doing:
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Own the success of a concentrated portfolio of strategic health-plan relationships, protecting revenue retention and creating the conditions for growth.
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Secure and expand the approvals, channels, data, and subsidiary participation that put Sword in front of eligible members, then determine whether that access is producing enrollment, utilization, and value.
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Build a multi-threaded network across economic, clinical, operational, and executive stakeholders, including the people who can quietly block access, renewal, or expansion.
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Interrogate claims, utilization, outcomes, guarantees, attribution, and ROI evidence, then lead account strategy, value communication, business reviews, and escalations.
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Partner with Sales on cross-sell and upsell and mobilize Sword's internal specialists as resources in an account plan you still own.
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Operate with significant autonomy, identifying emerging risks and opportunities, defining strategy where playbooks do not exist, and driving execution across the organization.
What you need to have:
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Substantial experience managing health plans as customers from a digital-health, healthcare-technology, benefits, navigation, PBM, payer-services, or similarly relevant vendor.
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A track record of retaining and growing consequential payer relationships, including securing marketing access or comparable downstream action.
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Working depth in claims and ROI economics, with the ability to interrogate methodology, reconcile conflicting evidence, and stand behind the account position.
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Strong executive judgment and exceptional written and verbal communication across functions, levels, and competing stakeholder interests.
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Hands-on analytical self-sufficiency and a low-ego, high-ownership operating style, plus willingness to travel domestically up to 10%.
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The ability to thrive in highly ambiguous environments where priorities evolve quickly and success depends on judgment rather than process.
How this role compares
- Restricted to named countries, like 1,517 of the 4,232 live roles we track (36%).
- 22 of the 90 Customer Success roles we track publish a pay range. This one does.
- Its top of band is above 10 of the 17 comparable Customer Success roles quoted in USD per year.
- Posted 2 days ago, with 4 newer Customer Success roles arriving here since.
- Sword Health has 23 live roles here across 10 fields.
Counted from the 4,232 remote roles live on CitizenHire right now, so these figures move as the market does. All Customer Success roles · How we verify jobs
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